HomeCareerJob ListCustomer Success Team Lead
Employment form:

B2B/Contract

Location:

Poland

Work area:

Customer Support

Remote:

Yes

Airly is looking to hire a Team Leader to our Customer Success Team, where the main responsibility will be to build processes and team on a global scale. Due to high growth we are looking for a person who already gained experience in global processes implementation in companies offering soft-and hardware products or/and in creating logistics processes. 

 

Responsibilities:

Improve customer service experience, create engaged customers and facilitate organic growth

Build an international customer support department

Automation of processes in the department and customer service

Take ownership of customers issues and follow problems through to resolution

Develop service procedures, policies and standards

Reduction of the cost to serve

Keep accurate records and document customer service actions and discussions

Analyse statistics and compile accurate reports

Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

Control resources and utilise assets to achieve qualitative and quantitative targets

Adhere to and manage the approved budget

Maintain an orderly workflow according to priorities

 

Requirements:

Experience in providing customer service support

Excellent knowledge of management methods and techniques

Proficiency in English

Working knowledge of customer service software databases and tools

Awareness of industry’s latest technology trends and applications

Ability to think strategically and to lead

Strong client-facing and communication skills

Advanced troubleshooting and multi-tasking skills

Customer service orientation E

Experience with hardware produtcs

Experience in logistics

Apply Anytime

Do you want to work with us, but you don't like any of the job offers listed? Send us your CV and convince us what you're good at. We are always looking for talented people to join our team.